Support and Help Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Solution Guarantee

  • Each ticket that you send to our technical support staff will be answered within up to one hour. The regular queries will be responded to immediately. Nevertheless, if the assistance request you have posted requires assistance from a licensed admin technician, we’ll send the ticket to him and will let you know about the hold–off.

  • Top quality support service

  • Professional Technical Assistance Service

  • We will offer you 24x7 customer help and support via a turbo–fast ticket solution incorporated into your Control Panel. You can easily write to us anytime about any of the programs that come installed in advance on the virtual server, this includes the selected OS, the server admin panel and our in–house created Hosting Control Panel.

  • Intuitive help center

  • An Intuitive Help Section

  • A detailed and regularly updated collection of articles is included in our custom–built Hosting Control Panel. It includes quick tips on how to perform all of the basic site administration tasks. The Help area offers you in–depth how to articles and step–by–step video courses. You can access the Help section by hitting the Help or Video buttons in the upper right part of each Control Panel section.