Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer assistance staff is taught to fairly quickly take care of all of our Linux cloud website hosting packages customers’ questions and advice questions. Through our ticketing system, it will be possible to supply your issue and a support staff member will likely go back to to you in less than maximum an hour. In reality, practice has proved that the normal solution period is 20 min.

  • Top quality support service

  • A Top–quality Support Service

  • Our tech support service is provided by a crew of experienced techs which are able to answer to your request as quickly as possible. It is easy to speak to the technical support crew by opening a support ticket from your Hosting Control Panel or by submitting us an e–mail. On business days, you can also contact us on the phone or use the online chatting option.

  • Intuitive help center

  • An Intuitive Help Section

  • Flying Sulcer has built–in a substantial information base into the Control Panel for you to get hold of useful step–by–step information whenever you want. Each part of the Control Panel possesses its own contextual support area displaying a variety of how–to posts. We have also made video lessons to offer you a greater visual representation of how to conduct any given task.