Technical Support Channels
A One–Hour Response Time Guarantee
All your help requests will be dealt with in no more than one hour after the ticket or e–mail was submitted. If your issue requires further assistance from a server administrator, we’ll forward the support ticket or the email to the person on duty, right away then leave a note to let you know that more time will be required for finding the optimal solution. Furthermore if you make use of our Administration Services package, any of the server management tasks included there will be executed whenever you choose.
An Exceptional Help Desk Support Service
Our help desk support staff will be at your disposal 24/7/365 should you need help working with the Hosting Control Panel or with any of the apps that we install on your behalf on the server. Furthermore if you require assistance with the everyday administration tasks on your server, you can examine the Administration Services package, that includes backup hard disk drive space, weekly Operating System updates, troubleshooting and software installation services, server monitoring and restarting procedures, etcetera.
An Intuitive Help Area
We have equipped our Hosting Control Panel with a comprehensive knowledge base, which includes detailed explanations of all its features and functionalities. In addition, we have created in–depth video tutorials that will further instruct you how to perform a specific task or solve a regularly experienced problem. All the educational articles and the video tutorials are readily accessible from every section of the Hosting Control Panel through the Videos and Help buttons located in the upper right corner.