1 hour ticket response
Timely assistance is our major objective and that’s why we’ve got a team of professional customer service technicians who are prepared to provide a rapid solution to any question that you might possibly have. Just send your customer support ticket from your Hosting Control Panel and we’ll reply back to you within one hour in the worst case scenario. In fact, we work hard and aim for a twenty–minute tech support ticket response time.
A Topflight Customer Support Service
Our help desk staff representatives have broad experience in the Linux cloud website hosting packages sector and are knowledgeable enough to provide a fast answer to your problem. If, however, the situation at hand is not within the competency of a support engineer, the trouble ticket will be sent to a programmer or sysadmin for further investigation.
An Easy–to–Browse Help Center
To help you find a quick suggestion on how you can use a specific service, we have integrated a really intuitive Help section in your Hosting Control Panel. You can browse through a vast collection of web hosting account management articles and website administration articles, have a glimpse at our F.A.Q. archive or check out our educational video tutorials.