A live chat is among the channels of communication offered by some hosting suppliers as a part of their support services. Depending on the service provider, the chat is used for pre-sales, billing and/or technical support. This method of communication is faster in comparison to a support ticket and it will make it much more unlikely to misunderstand or misspell anything as compared to a telephone call with a representative. What's more, if the issue that you have requires some time to be examined and resolved, you are able to do something different meanwhile rather than just waiting, as you would have to do if you call. You can also employ a live chat assistance service for free as long as you have world wide web accessibility even when your website hosting provider is based in another country and they don't have a local phone number that you can call.
Live Chat Support in Cloud Website Hosting
Along with the telephone and ticket support, we provide live chat support as well. You will be able to get in touch with us every day, including holidays and weekends, and we will give you more info about the Linux cloud website hosting packages that we supply if you are not a customer yet, or about general and billing questions if you already have an account. Although for strictly tech issues you'll have to open a trouble ticket to the technical support team, because such matters require additional time to be dealt with, you can still get in touch with us on our live chat for some technical information. For instance, we can help you set up an email address in your e-mail client or troubleshoot a number of issues, saving you time and effort. Even if our telephone lines are already off for the day, you can talk with a live person.
Live Chat Support in Semi-dedicated Hosting
Using the live chat support service that we supply with all our Linux semi-dedicated packages, you can get the answers for any questions you have or get numerous problems dealt with quickly. The service is available every single day, thus you can get in touch with an agent even on weekends and holidays. In case you're not sure which package is better for your websites or if our innovative cloud hosting platform covers some system requirements, you can come on the live chat before you purchase anything. If you're a current customer, you can get more details about billing issues, account settings as well as a number of common technical troubles you may have, for example if you are unable to set up an email account in a client on your PC. The live chat can save you plenty of time no matter where you are or when you get in touch with us.