There are plenty of cloud website hosting companies available, still the majority of them are resellers that have minimal resources, especially in terms of support. A good way to distinguish them is the option to get in touch with the company over the phone. The level of support that you'll get through this particular method of communication will vary based on the service provider - some provide you with expert telephone support, while others offer common and customer support only because some issues are more time-consuming and it would be much easier to be resolved with a trouble ticket, particularly if the situation has to be escalated. However, it's good to find that you can always get in touch with your hosting supplier since there are tons of small matters that can be managed efficiently and timely through a call, not mentioning that you are able to get additional info for the services before you become a customer.
Phone Support in Cloud Website Hosting
Our cloud website hosting plans offer phone support fourteen hrs a day even on official holidays, which means that if you don't have an account yet, you're able to call us and learn more about our solutions or whether we will meet the system requirements for your web sites. For your convenience, we have local phone lines in the U.S.A., the United Kingdom and Australia, so that you're able to contact the telephone number which is closer to you. If you're an existing customer, we can assist you in a timely manner with any general and billing matters and with a number of technical matters to save you time and efforts - we acknowledge the fact that often it is more convenient to talk with a live person and get things done instantly. Of course, some issues cannot be managed on the phone, so in such a case you are able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be sure that there will always be somebody to assist you when you have any queries about the semi-dedicated server packages that we provide. Whether you want to know more about our plans, you have a billing issue or some general issue, you can call us. Though some more complicated matters could require a support ticket in order to give some time to our tech support crew to investigate, we'll help you with various tech questions over the phone as well, saving you precious time and efforts. As we have data centers on three continents - in the USA, the United Kingdom and Australia, we have local phone lines in these countries as well. If you are in a different country, we also have a global number where you can reach us.