- Terminology
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24/7 Customer Support
Learn more about customer support and why it's hard to find a hosting provider which offers top-class support.
Being able to communicate with your cloud website hosting supplier any time you have any sort of questions or experience any issues is important and how quickly they will answer back and react can be essential, particularly if your web site is business-oriented, as longer downtime could mean losing potential clients. The support options are a quick way to recognize actual providers from resellers. The second usually answer just to emails or support tickets and you will need to wait for a day or more so as to receive a response. If the trouble involves a few replies, you will end up losing a few days so as to have a simple problem fixed. Using a genuine and reliable website hosting supplier, you should be in a position to get in touch with the support team anytime and get a prompt response whatever the problem or the question is - pre-sales, customer or technical one.
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24/7 Customer Support in Cloud Website Hosting
We offer 24/7 billing, customer and technical support for all our Linux cloud website hosting packages. Even if you aren't our client yet and you have questions, we will give you a hand promptly and provide you with the needed info, so as to give you a choice to make an informed decision when you acquire a new hosting account. We are available at any time, including holidays and weekends, and we provide you with numerous means of communication to contact us - live chat, phone, email messages and support tickets. For your convenience, we have multiple telephone numbers all over the world, so you'll be able to call the one that is closer to you. The max response time for the emails and your tickets is 1 hour. The actual response time is no more than 15-20 minutes, which means that you can forget all about waiting for a few days to receive support for any task or issue, whatever its difficulty.
- 24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you choose, you will be able to take full advantage of our 24/7 tech support services even on official holidays. All your websites will be available all the time and so will we. With various communication options, you can pick the easiest approach to get in touch with us and inquire about our services in case you don't have an account yet, or request support if you're already our customer. You are able to give us a call, start a chat with a live agent, send an e-mail message or open a ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options feature 1-hour response time warranty, although it rarely takes over 20 minutes to get assistance regardless of the nature of the problem. Using our customer and technical support services, we will be available for you every time you need us, not several days afterwards.- 24/7 Customer Support in VPS
In case you rent a Virtual Private Server through us, you'll be able to contact us 24/7 for any server-related issue or forvarious issues or questions about the pre-installed software the server comes with. In case you haven't ordered your virtual private server plan yet, you'll be able to find out more details about our services by giving us a phone call or through the live chat service. For more tech issues, you can send an email or open a trouble ticket via your billing Control Panel and you will get assistance within a maximum of an hour regardless of the time of the day, even on weekends and holidays. The typical reply time generally does not exceed thirty minutes. If you'd like to have assistance for third-party software, you can take advantage of the Managed Services upgrade that you can include to every single VPS plan and our admins can help you with any set up or troubleshooting issue you have experienced.- 24/7 Customer Support in Dedicated Hosting
When you get a dedicated server from us, you can get in touch with us at any time using various channels and the maximum time that you will need to wait for a reply is approximately 1 hour, so you can forget all about waiting an entire day. Our customer and technical support service is accessible 24/7 regardless of whether it is a weekend or a holiday and we can assist you with anything relevant to the applications that are pre-installed on your server. To contact us about a technical issue, you are able to open a support ticket through the Help section of your billing Control Panel or you could send us an e-mail. If you have any kind of basic questions or you'd like to find out about our website hosting services before you order, you can also use our live chat or you could call one of the local telephone numbers that we have in different countries worldwide. When you'd like to receive assistance with third-party software that you cannot set up or run properly, you will be able to add the Managed Services upgrade to your plan and our sysadmins will assist you. - 24/7 Customer Support in Semi-dedicated Hosting